Frequently Asked Questions

Privacy Policy FAQ's

Frequently Asked Questions

What kind of information do you collect?
The kind of information we collect depends upon your financial needs and the products and services you request. For example, when you apply for a loan or open an account with us, we need information about your financial status - such as employment, income, monthly expenses, personal assets and debts outstanding - to process your requests. In addition, to make your banking as convenient and efficient as possible, we maintain information about your transactions with us, your account balance, loan repayment history, etc.
How do you obtain the information?
We collect information from many sources. Much of our information comes directly from your completed loan or deposit account application. For a loan application, we also obtain information from credit bureaus and other creditors regarding your credit and repayment history. If you use our online banking service, we record your online sessions so that we can process and confirm your transactions and provide you with online account information. We also obtain demographic and household information from outside sources such as database information firms.
Who has access to customer information?
We have strict internal policies against unauthorized use or disclosure of customer information. Customer information is accessible only by employees who need it to conduct your financial affairs. We emphasize the importance of confidentiality through our code of conduct, employee training, operating procedures and privacy policy. We require the businesses with which we have a relationship to maintain the confidentiality of consumer information, as well.
Why do you need this information?
We maintain information and data about you to maintain the security of your accounts and to protect you and the entire institution against fraud. We need clear and accurate information to be able to positively identify you and authenticate your transactions in order to prevent access by unauthorized individuals.

We also collect and analyze customer information as the first step in developing new products. For example, if we know you are a homeowner in need of additional financing, we can recommend a home equity loan/credit line, with potential tax benefits, as an alternative to an installment loan.

We are also required by laws and regulations to gather certain information. For example, we are required by federal regulation to obtain a tax identification number (generally a social security number) for many of our accounts, including all savings, checking or investment accounts that pay interest.
What do I do if I see any inaccurate information in my statements?
We work hard to ensure that your information is current, accurate, and as complete as possible. If you see any inaccuracy in your statements or in any other communications from us, please call Customer Service at 1-800-960-7584 or contact . It is our policy to investigate and correct inaccuracies in a timely manner.
Are there any regulations on disclosure of account information?
Yes. Under current law, we are allowed to share certain information - such as your name, address, and information about your accounts - among our family of companies. In some cases, such as a fraud investigation or in response to a validly issued search warrant or subpoena, we may be required by law to provide certain information to law enforcement agencies. There are also laws and regulations that affect the sharing of information with firms outside our family of companies (such as check printers, data processors and marketing firms).
What companies make up your "family of companies"?
Our "family" of companies, or affiliates, includes Progressive Bank and Progressive Financial Advisors, L.L.C., both subsidiaries of Progressive Bancorp, Inc.
Why do you share information within your family of companies?
Our goal is to make your financial dealings with us more efficient and easier for you to manage. For example, if you have a checking account with us and you want to open a brokerage account, we may share information with our brokerage company so you will not have to provide the same information twice. In addition, information-sharing allows us to keep you informed about new products and services, sometimes provided at special rates because you have several account relationships with us. It also helps to prevent fraud. For example, because of information sharing, a customer who reports a lost or stolen credit or debit card knows that the information will automatically be shared throughout our family of companies to prevent problems with other accounts. These uses of information not only offer consumers convenience, they also dramatically increase the chance of preventing further losses and of apprehending the thief.
Can I prevent my information from being shared with other companies in your family of companies?
Yes. You can choose to opt out of affiliate information sharing, except for information about your specific transactions and experience, and other sharing permitted by law.
Why do you share information with outside (third-party) companies?
We use third parties to help us process your financial transactions and to provide you witha full range of financial products and services. For example, we use third parties to print your checks, to process your transactions, to help us market our products and services andto mail account statements. This means more efficient service and helps keep your costs as low as possible. In addition, when you open an account or apply for a credit card, loan, or line of credit, we use various credit bureaus as part of the process for approving your application. We may also use outside companies to help us with fraud investigations.
What kind of information do you share with third-party companies?
The information shared depends on the product or service we are providing to you. We may share your name, address, social security number or driver's license numbers, loan or credit card repayment history, or overdraft history, depending on the situation. We will not share your account number or access codes with any third party for purposes of marketing their products or services to you.
Will the third parties keep my information confidential?
We will not share customer information with any company that does not agreee to keep your information confidential. We carefully select the third-party companies we work with and any information that is shared is always subject to a strict confidentiality agreement. Moreover, it is a violation of federal law for a third party to reuse customer information received from us unless that information is also publicly available elsewhere.
Is it possible to prevent information-sharing with third parties?
Any individual customer (GLB Privacy Act does not apply to business customers) has the right to stop information from being shared with third parties, except as permitted by law. However, if you choose this opt out option, you may not hear of new products, special offers or discounts that we extend to our customers from time to time. If you wish to opt out, you can write to our Privacy Compliance Dept. or call them at 1-800-960-7584.
Can I change my mind and reverse my opt out request?
Yes. If you would like to reverse a previous decision to limit the sharing of information, and would like to begin receiving offers for financial products and services, please contact our Privacy Compliance Department at 1-800-960-7584 or email .
Where can I find out more about privacy laws?
To find out more, please review the privacy policy on our web site at www.progressivebank.com. The American Bankers Association also has information on consumer privacy.
Where can I get a copy of Progressive Bank's Privacy Policy?
You can get a copy at any Progressive Bank location or our web site at www.progressivebank.com.